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Watlington Community Primary School

Support for families

Norfolk Assistance Scheme 

The Norfolk Assistance Scheme (NAS) helps people who are in financial hardship and cannot pay their living costs. There are many reasons why this might happen to you:

  • Redundancy
  • Work hours have been cut
  • On a low income or benefits
  • Waiting for Universal Credit payments
  • A home emergency such a fire or flood
  • Have a special educational need or disability
  • Have mental health issues or in ill health
  • Have left an abusive relationship
  • Have dependent children
  • In a resettlement scheme

If you are eligible we can:

  • Provide emergency financial help
  • Supply essential household goods and furniture
  • Give support, guidance and advice

Please follow the link for more information on how to apply 


Free School Meals

Children in Reception, Year 1 and Year 2 automatically get free school meals if they go to school. It's called universal infant free school meals. You do not have to apply to get these meals, but if you do receive one of the benefits listed below, you should still apply. This is because it can help raise extra funds for your child's school (called Pupil Premium). This Government funding can help with extra tuition, teaching and after school activities.

If your child is in Year 3 or above, you must receive one of the following benefits to get free school meals:

  • Universal Credit (provided you have an annual net earned income of no more than £7,400, as assessed by earnings from up to three of your most recent assessment periods) • Income Support
  •  Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  •  Support under Part VI of the Immigration and Asylum Act 1999
  •  The guarantee element of Pension Credit
  • Child Tax Credit (provided you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190)
  •  Working Tax Credit run-on – paid for four weeks after you stop qualifying for Working Tax Credit

You must apply for these free school meals. Please follow the link below if you wish to apply. 

You can apply online for free school meals using your Norfolk Education Online (NEO) account. You can use the same account for 2-year-old childcare funding and school admissions.

Food Vouchers

Those in receipt of Free School Meals are also eligible for a £15 monthly food voucher, as part of Norfolk County Council's new Norfolk Cost of Living Support Scheme, to support families in need.  Vouchers will be released via email in November 2022 to April 2023. 

NCC are not linking the food vouchers to the school holidays but are issuing them monthly to help families with the cost of living. Parents/ carers may choose to save vouchers rather than spend at the time of issue, so they have more funds available during the school holidays if they wish to, within the constraints of the three-month expiry date of the vouchers. 

Note: If vouchers expire, they cannot be reissued.


Big Norfolk Holiday Fun

The Big Norfolk Holiday Fun (BNHF) activity programme provides holiday activities for children and young people aged 5-16 (or 4 if your child is slightly younger but in school) in Norfolk.

It is run in partnership with Norfolk County Council.

This programme runs in the Easter, Summer and Christmas Holidays. 

Those who are eligible for means-tested free school meals can claim free spaces on the activities, whilst paid spots are available on many activities for those who don’t. Please see the link for more details and to book sessions. 

Food Bank 

Downham Market food bank is found at:

Eternity Downham Market
The Sovereign Centre
Sovereign Way, Trafalgar Industrial Estate
Downham Market
King's Lynn
PE38 9SW

Children's Services 

If you are concerned about a child in Norfolk and want to speak to someone, contact us on 0344 800 8020. If you consider the incident to be an emergency, call 999.

It is more important than ever that extended family, friends, neighbours and communities speak up and say something if they have concerns. It is everyone's responsibility to keep children safe and report concerns. We all need to play our part.

Advice on how to keep in touch with children you know and how to spot signs of vulnerability.

Where to go for help

In an emergency, always call the police on 999.

If you are worried about the safety or welfare of a child please call  0344 800 8020.

If you see something, or hear something that doesn’t feel right – say something.

Early help assessment and plan

Sometimes you might need extra support to help things improve.

This might mean bringing family, friends and workers together to have a meeting and create an early help assessment.

An early help assessment looks at what is working well for your family and what is not working so well. 

Request for Support Early Help Information and Consent


Just One Norfolk 

Health Advice and Support for Children 

Telephone 0300 300 0123

Family Action 

Supporting adult family members via telephone, text, email and web chat

Family Action provide a listening ear, answer particular parenting questions or help with guidance around more complex issues. All support takes place via telephone, text message or email and is free.

  •  0808 802 6666
  •  Text: 07537 404 282

West Norfolk Family and Community Connections 



The Special Educational Needs and Disabilities Information Advice and Support Services offer information, advice and support for parents and carers of children and young people with special educational needs and disabilities (SEND). This service is also offered directly to young people.

The service is freeimpartial and confidential.

KIDS SENDIASS have developed resources providing information and advice for parents, carers, professionals and young people.

Norfolk and Waveney ASD/ADHD Support Service Newsletter